The acceptance rate for home insurance claims is only 82.8%. During the 2017/18 period, only an average of 82.8% of the total number of home insurance claims made were accepted.

Whilst some insurers have claims acceptance rates of approximately 99%, many obviously have a rate far below and consumers do not review this data when choosing an insurer.

Whilst the lowest average insurance claim pay-out by some insurance companies is £1,250, for others it is £11,250.

With 1 in 5 claims being rejected and often the initial offer from an insurer not covering the full potential costs to the policyholder, it is important that you have professional representation when making a claim on your buildings insurance.

The marketing promises made by insurers of how easy and straight forward making a claim will be that are provided when a policy is sold, as the statistics on claim rejections and complaints plainly show, are not always the reality when a policy holder comes to make a claim.