Concept is proud to offer over two decades of expertise in insurance claims management, building related repairs, home improvement and maintenance solutions.
A relentless commitment to customer experience permeates every level of our organisation.
We love what we do, and we show it.
For total peace of mind, we only use approved contractors that are skilled and take great pride in their work.
Concept is part of the Insurance Solutions Group which comprises of 7 companies and approximately 120 employees. We have teams of surveyors, builders, plasters, plumbers, electricians and highly qualified technical staff. This allows your Concept local manager to oversee the project management and building reinstatement work with complete support and backing from Head Office.
“Insurance Claim Management Specialists”
We take care of every aspect of your property insurance claim, removing all the stress and hassle. We represent you and protect your interests throughout the full claims process.
“The complete service from initial survey to the completion of the repairs by Concept Claim Solutions’ approved contractors is at no cost to you (other than the excess).”
Our customers choose us for a variety of reasons, but efficiency and transparency are what make our service stand out from the crowd. We are experts when it comes to managing insurance claims and property reinstatement.
We will swiftly visit you at home to get the ball rolling and take care of every aspect of your insurance claim. Meaning you are able to continue with your day-to-day life safe in the knowledge that your best interests are being protected on behalf of policyholders.
All of our customers have a single point of contact (Concept local manager) during the insurance claims process to ensure effective and clear communication with all parties involved.