- About Us
About Concept Claim Solutions
Since 2001, we have been dedicated to transforming the insurance claims management process across the UK, ensuring our policyholders receive the support they need during challenging times. With a robust network of over 55 Loss Assessors, supported by a centralised team and a vast range of skilled contractors, we are well-equipped to handle a variety of property damage disasters with efficiency and professionalism.
Call us
0808-178-6300
Our Mission & Core Values
Our mission is to best serve policyholders in their time of need by providing exemplary customer service and high-quality property repairs.
Our strong ethical foundation fosters a culture of excellence and compassion, enabling us to deliver the support you need when it matters most. At the core of our mission are community engagement and social responsibility. These values are integrated into our operations, reflecting our ongoing commitment to making a positive difference.
Customer First
Prioritising What is Best for Customers in Everything We Do.
Integrity
Building Trust Through Uncompromising Ethics.
Accountability
Prioritising What is Best for Customers in Everything We Do.
Inclusion
Empowering Every Voice, Together, We Create a Community of Belonging.
Awards & Recognitions
In 2025, we are proud to share our significant achievements, including winning the award for “Giving Back to Charity” at the Modern Claims Awards and winning the award for “Outstanding Service to the Policyholder” at the British Claims Awards, as well as being a finalist for “Loss Assessor of the Year.”
For the second consecutive year, we have also been honoured with the title of “Best Insurance Claims Management Service Provider” at the Build Awards.
Additionally, we are excited to be finalists at the 2025 Insurance Times Claims Excellence Awards, where our Claims Manager, Michelle Mellor, was up for “Claims Champion of the Year” and our team was a finalist for “Claims Team of the Year—Service Provider.”
We are grateful for these accolades and remain committed to excellence in our service and contributions to the community.
Commitment to Change
We believe in making a difference beyond our services. We are passionate about empowering our community and advocating for social responsibility. By partnering with the Ivison Trust, we focus on raising awareness about child exploitation and driving positive change for the safety and well-being of children in our society.
Further information visit: Protecting children, supporting families – Ivison Trust
For the main office, call Ivison Trust on 0113 240 3040