Your Customer Journey with Concept Claim Solutions

When property damage happens, it can feel overwhelming. That is why we have built a clear, simple journey that guides you from the first call to the final repair. Our process ensures you always know what is happening, who is responsible, and when the work will be completed.

Get in Touch

Call us

0808-178-6300

The 9 Steps of Your Claim Journey

Why Property Owners Across the UK Choose Us

01 – Enquiry

Even if you are unsure about your building insurance claim, we will review your insurance policy and provide clear advice.

Start a Claim

02 – Survey

A dedicated Loss Assessor will visit your property to assess the damage and become your single point of contact throughout.

Start a Claim

03 – Agree to Service

We explain our service in detail, and if you are happy to proceed, you sign a Letter of Authority so we can act on your behalf.

Start a Claim

04 – Report & Schedule

A full report and schedule of works is created, showing a complete breakdown of the damage and recommended repairs.

Start a Claim

05 – Submit Report

We submit the report, evidence, and supporting documents directly to your insurer and their appointed loss adjuster.

Start a Claim

06 – Negotiate

Your dedicated Loss Assessor negotiates the scope of works and settlement value with the insurer or loss adjuster to ensure fairness.

Start a Claim

07 – Authorisation

As soon as your insurance claim is authorised, we will update you and prepare to begin the repair process.

Start a Claim

08 – Building Works

Approved contractors carry out all repairs, overseen by your Loss Assessor who will project manage the entire process to ensure quality.

Start a Claim

09 – Satisfaction Note Signed

Once the work is complete a final visit is completed to confirm your satisfaction and asks you to sign the completion note and please leave a review.

Start a Claim

Quality Building Repair Solutions

Our extensive network of tradespeople located throughout the UK is a cornerstone of our Building Repair services, providing clients with access to a wide range of skilled professionals across various specialities. From certified builders and electricians to plumbers and restoration specialists, each tradesperson in our network has been vetted to ensure they meet the highest standards of quality and service. This diverse pool of talents allows us to respond effectively to any repair or restoration needs.