- About Us
Meet Michael Woolcombe
General Manager – Concept Claim Solutions
Speak With The Team About Your Insurance Claim
If you need help with your building insurance claim, speak to the team at Concept Claim Solutions today. A dedicated Loss Assessor will handle everything for you, from dealing with insurers to project managing all repairs, backed by a 12-month guarantee, so you can focus on getting your property and peace of mind restored.
Driving Standards in Insurance Claims Leadership
Michael Woolcombe is a highly accomplished operations and strategy leader, recognised for his expertise in transforming performance and raising standards across the insurance claims and construction sectors. With more than 20 years of industry experience, he brings a rare combination of technical depth, strategic clarity, and people-focused leadership, positioning him as a trusted authority within the field.
As General Manager of Concept Claim Solutions, Mike has played a pivotal role in building the business into a leading loss assessing firm. Through a clear strategic vision and disciplined execution, he has shaped an organisation defined by operational precision, strong governance, and a customer-first ethos.
His impact has been formally recognised through his selection as a finalist for Claims Champion of the Year at the 2026 Insurance Times Claims Excellence Awards, one of the sector’s most respected accolades. This recognition reflects not only the results he has delivered, but his influence in driving a more progressive, transparent, and customer-focused approach to insurance claims management.
His technical expertise spans surveying, estimating, insurance claims management, and reinstatement works, enabling him to lead with authority while ensuring decisions are both commercially sound and practically deliverable on site. He holds PRINCE2 certification, IOSH accreditation, and CIPS credentials, and has extensive experience working within ISO 9001, SMAS, CHAS, and wider health and safety frameworks, ensuring compliance and quality are embedded at every level of delivery.
Throughout his career, Mike has led large-scale operations, managed complex contractor networks, and overseen high-value project delivery. More importantly, he has consistently built high-performing teams and cultures where accountability, collaboration, and continuous improvement are the standard, not the exception.
Why would I need the support of a Loss Assessor?
Many people underestimate how complex a building insurance claim can be. Policy wording, conditions, and negotiations with insurers can easily lead to parts of an insurance claim being missed or undervalued, especially when you’re already dealing with the stress of damage to your home.
What do Concept Claim Solutions specialise in?
Andy leads a team of experienced Loss Assessors and an approved building repair network, supporting home and commercial property owners with:
- Escape of water damage
- Fire and smoke damage
- Storm and weather damage
- Flood damage
- Impact damage
- Subsidence and structural movement
- Theft, vandalism and malicious damage
- Trace and access disputes
- Accidental damage claims
- Delays, repudiations and claim disputes
Is it expensive to use a Loss Assessor?
Our service is free when we manage the repairs on your behalf. The only cost to you is the insurance policy excess, which is the amount you are required to contribute under your policy terms.
If you choose to take a cash settlement, we charge a percentage of the final claim settlement value.
Our team are happy to explain this detail.
What is a Loss Assessor and how is this different from a Loss Adjuster?
A Loss Adjuster is appointed by the insurer to investigate your claim on their behalf. Their role includes inspecting damage, reviewing coverage, validating costs, and determining what will be paid, often with a focus on controlling costs and applying policy limits.
This can create risk for policyholders, as parts of a claim may be overlooked, undervalued, or excluded—such as hidden damage.
Without professional support, many policyholders may accept less than they are entitled to, which is why having a Loss Assessor ensures your insurance claim is clearly evidenced, and negotiated in your best interests.
