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Property Damage in Basildon? Our Loss Assessors Manage Your Claim and the Repairs That Follow
Concept Claim Solutions (Basildon) is part of Concept Claim Solutions, a national network with more than 24 years’ experience handling property insurance claims for homeowners, landlords and business owners.
Basildon property runs from post-war new town housing through to modern estates and the trade units on the industrial parks, and each throws up its own problems: a burst pipe under a solid floor, storm damage to a flat roof, a fire in a commercial unit. We assess the damage, prepare and submit your claim, deal directly with your insurer and manage the repair works, so the whole thing runs through one team.
Once the repairs are signed off, all you pay is your insurance policy excess.
Speak To Our Claims Team
0808-178-6300
Call Our Team
0808-178-6300
Tailored support for you
Multi Award Winning Loss Assessors You Can Trust
In June 2026, Concept Claim Solutions was named Loss Assessor of the Year at the prestigious British Claims Awards, adding to a growing list of industry recognition for our commitment to customer service.
Having won Outstanding Services to the Policyholder in 2025, we were proud to be named finalists in the category again in 2026, alongside further recognition for Excellence in Customer Care and other industry accolades.
For us, these achievements reflect what matters most: being there when our customers need us most and getting their property — and their lives — back to normal as quickly as possible
Why Use A Loss Assessor?
In September 2025, consumer watchdog Which? submitted a super-complaint to the Financial Conduct Authority (FCA), raising concerns about delays, unclear policy wording, and unfair claim rejections by some insurers.
Taking that on by yourself, while your Basildon home or business is still out of action, is a lot to carry.
That is where we step in.
We know what evidence an insurer will ask for and how to put a claim together so that it stands up, which is what protects a settlement large enough to cover the full cost of the repairs.
Our approved contractor network then carries out those repairs across Basildon and south Essex, taking in Billericay, Wickford, Benfleet and the Thurrock border.
Why Choose Us?
- Repairs backed by a 12-month guarantee
- One dedicated point of contact from first call to final sign off
- You only pay your insurance policy excess once the repairs are complete
Or Call Us
0808-178-6300
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Concept Claim Solutions (Basildon) is a franchise owned and operated under license, with a registered name of CAPSTONE CLAIMS SERVICES LTD.
Registered Address: Jubilee House, East Beach, Lytham St Annes, FY8 5FT. Registered in England No: 17086246.
CAPSTONE CLAIMS SERVICES LTD is an Appointed Representative of Concept Building Solutions UK Ltd t/a Concept Claim Solutions which is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 989782)