Every policy is different. In the Hub, you will find easy-to-understand information about common types of claims such as fire, flood, storm, or accidental damage. For personal advice, our Claims Managers can review your policy and explain what is covered.

Yes. While the Hub provides useful guidance, you can also contact us directly from the Hub pages to begin your claim. A Claims Manager will then guide you through the next steps.

Yes. The advice in the Hub is designed to help homeowners across the UK, whether you live in a flat, terraced house, detached home, or listed building.

Managing a claim alone can be stressful and time-consuming. We handle everything for you — from paperwork and insurer negotiations to organising contractors — so you can avoid delays and ensure repairs are carried out to a high standard.