We Handle the Hard Work – You Stay in Control

Dealing with property damage can be stressful but you don’t have to go through it alone. At Concept Claim Solutions, we’re on your side from day one, taking care of every detail so you can focus on getting life back to normal. Here’s exactly how our process works, step by step:

1. Contact Us for a Free Consultation

The first step is simple – just reach out. We’ll listen to your situation, review your policy and explain how we can help. You’ll know right away what to expect and what information we’ll need.

What you can expect: A friendly, no-obligation conversation. Clear answers to any questions about your insurance coverage. An outline of the next steps so you feel confident moving forward.
Contact us now – start your claim today.

2. Meet Your Dedicated Loss Assessor

No more waiting on hold or repeating your story to different people. We’ll assign you a dedicated Loss Assessor who becomes your single point of contact.

How this helps you: We handle all communication with your insurer. You receive regular, jargon-free updates. You always know who to call if you need anything. Think of your loss assessor as your personal advocate, working solely for you, not your insurance company.

3. Comprehensive Property Assessment

Our team performs a thorough on-site inspection, aiming to  ensure nothing is overlooked.

What we do: Document every area of damage with detailed notes and photos. Prepare a professional report that clearly supports your claim. Identify hidden issues that might otherwise be missed. This step is crucial to making sure you receive a settlement that truly covers all the repairs you need.

4. Skilled Negotiation with Your Insurance Company

Insurance policies can be complicated, but that’s our speciality. We carefully review your policy terms and use our expertise to negotiate a fair outcome on your behalf.

Our negotiation process includes: Challenging low or incomplete offers. Pushing for full coverage of all necessary repairs. Keeping you informed so you can make decisions with confidence. Our goal is simple: get you the settlement you deserve, not just the one that’s easiest for the insurer to pay.

5. Professional Repair Management

Once the claim is approved we move quickly to get your home or business back to normal.

Here’s what we take care of for you: Organising approved tradespeople. Scheduling and supervising all work. Ensuring repairs meet the highest quality standards. Providing a 12-month guarantee on all work we manage. You won’t need to chase contractors, check on progress or worry about the outcome – we do it all for you.

6. Ongoing Support and Quality Assurance

Even after repairs are complete we’re still here for you. If any issues arise during the guarantee period just let us know and we’ll put them right. This ongoing commitment is part of our promise to provide peace of mind from start to finish.

7. Transparent Costs – No Hidden Surprises

How payment works: There is no cost for our service when we manage your claim and repairs – we collect payment directly from your insurance provider. You are only responsible for your policy excess.

If you choose a cash settlement instead of repairs, our fee is 15% of the total claim settlement amount. You’ll always know exactly what to expect before you agree to anything.

Why Choose Concept Claim Solutions?

We’re your partner in getting back on your feet.

Authorised & Regulated by the FCA – giving you confidence and protection.

Customer-First Values – integrity, accountability and inclusion guide everything we do.

Reduced Stress – we handle the paperwork, phone calls and negotiations.

End-to-End Support – from first call to final repair.

Take the First Step Today

Don’t wait until your insurer’s deadlines get in the way – the sooner we get involved, the sooner we can protect your interests.

Book Your Free Consultation