Organised to spotlight the critical role claims professionals play in supporting customers, the British Claims Awards brings together insurers, brokers, loss assessors, service providers and technology specialists. The awards focus specifically on celebrating organisations that demonstrate a genuine commitment to delivering better outcomes for policyholders.
Three Finalist Positions for 2026
Concept Claim Solutions has been shortlisted in the following categories:
- Outstanding Service to the Policyholder
- Claims Director of the Year – Andrew Walmsley
- Loss Assessor of the Year
A Proven Track Record at the Awards
This year’s nominations build on previous success at the British Claims Awards. In 2025, Concept Claim Solutions was proud to win Outstanding Service to the Policyholder, a category that directly reflects customer experience and advocacy.
The business has also now achieved three consecutive years as a finalist for Loss Assessor of the Year, demonstrating consistent performance and credibility within a highly competitive field.
Andrew Walmsley, Claims Director, commented:
“This recognition is incredibly rewarding, not just personally, but for what it represents across the network. Our loss assessors are central to our delivery model, and a key strategic priority has been to reinforce the framework around them, driving greater consistency in service delivery while ensuring the right level of support to perform with confidence.
Looking ahead, we have a clear roadmap in place, with a number of initiatives planned to further enhance capability, scale the network and continue evolving the way we deliver for our customers.”
Delivering Real Impact for Customers and Communities
From the first notification of loss through to settlement and reinstatement, the team at Concept Claim Solutions are focused on reducing uncertainty, accelerating progress and ensuring policyholders feel supported, informed and in control throughout the process.
By investing in training, wellbeing and support for its network, Concept Claim Solutions aims to ensure that every customer interaction is handled with professionalism, understanding and care.
Being recognised at this level demonstrates that Concept Claim Solutions continues to deliver on that responsibility, setting a standard for service that prioritises outcomes not just for claims, but for the individuals behind them.