Concept Claim Solutions has been named Loss Assessor of the Year 2026 at the British Claims Awards, recognising the company’s commitment to delivering exceptional outcomes for customers and raising standards across the property insurance claims sector.
At its heart, loss assessing is about helping people, not simply repairing buildings.
It is about standing up for what is fair, challenging decisions when necessary and ensuring policyholders receive the full benefit of the cover they have paid for, without being forced to compromise on the quality of repairs or the future integrity of their property.
Above all, it is about being a trusted advocate at a time when people need one most, providing confidence during uncertainty, protecting customers’ interests and helping them recover as quickly and smoothly as possible.
That philosophy, demonstrated every day across the Concept Claim Solutions network, has earned the business one of the most respected accolades in the claims sector.
Organised by Claims Media, the British Claims Awards celebrate the exceptional individuals, teams, and businesses shaping the UK claims sector. From insurers and MGAs to legal service providers, loss adjusters, and insurtechs, the awards recognise those driving progress, championing best practice, and delivering outstanding service.
The award follows a year of continued investment in people, professional development and service delivery. Throughout 2025, Concept Claim Solutions further enhanced quality standards and expanded specialist support, ensuring customers across the UK continue to benefit from high-quality representation and expert guidance throughout the insurance claims process.
Perhaps the strongest measure of that impact comes from customers themselves. While every claim presents unique challenges, the feedback is remarkably consistent. Customers regularly highlight the professionalism, persistence, and clear communication of their Loss Assessor, as well as the confidence that comes from having an experienced professional manage the process on their behalf.
The evening also marked another strong year for the business. Having won Outstanding Services to Policyholders at the British Claims Awards in 2025, Concept Claim Solutions returned this year as a finalist in the same category, while Andy Walmsley was also shortlisted for Claims Director of the Year.
Although those awards were not secured on the night, the nominations further reflected the values and the culture that continues to drive the business forward.
Andy Walmsley, Director of Concept Claim Solutions, said:
“To be recognised across three categories at the British Claims Awards and to win Loss Assessor of the Year is incredibly rewarding because it reflects the strength of the business as a whole. It recognises not only the outcomes we achieve, but the culture we have built, the standards we set and the collective efforts of people across the organisation who are committed to doing the right thing for customers every day.
While we are proud of this achievement, we see it as a platform to build upon rather than a destination. The claims landscape continues to evolve, and so do customer expectations. Our focus remains on investing in our people, strengthening expertise and continually improving the experience we deliver, ensuring customers receive the highest standards of representation and support.”
While the awards provide an opportunity to reflect on what has been achieved, the focus is firmly on the future. Concept Claim Solutions will continue to grow its network, strengthen relationships within local communities and invest in developing the next generation of Loss Assessors who will shape the future of the profession.
The award is a proud milestone, but the ambition extends far beyond industry recognition. It is about continuing to make a meaningful difference to customers, one claim, one community and one recovery at a time.