Concept Claim Solutions has been named a double finalist at the 2026 Insurance Times- Claims Excellence Awards, shortlisted for Excellence in Customer Care – Service Provider, and for Claims Champion of the Year.
The Insurance Times Claims Excellence Awards are widely recognised across the UK insurance claims sector. Independantly judged, they celebrate organisations and individuals who are making a meaningful impact, raising standards, enhancing customer experience and driving progress across the industry.
This dual recognition reflects both the strength of Concept Claim Solutions’ customer-focused delivery and the leadership behind it. General Manager, Mike Woolcombe, has been recognised for his role in shaping a culture centred on compassion, collaboration and continuous improvement across the business.
Leading Loss Assessors
Loss Assessors are at the centre of the customer experience. They act as a consistent point of contact, guiding policyholders through each stage of the claim, explaining options, coordinating works and ensuring steady progress. Their role requires more than technical expertise. It demands sound judgement, empathy and a practical approach to problem-solving, ensuring decisions are both technically robust and clearly understood by the customer.
Backed by a Strong Central Team
Behind every claim is a central team working to maintain momentum and consistency. From managing workflows and coordinating suppliers to ensuring timely, clear communication, these teams play a critical role in keeping the process moving. Their ability to anticipate issues, intervene early and support the Loss Assessors in the field helps create a more seamless and reliable experience.
Together, this integrated approach, combining field expertise with strong operational delivery, underpins the customer care recognition.
Continuous Improvement in Practice
The finalist position also reflects ongoing efforts to refine and strengthen how the service is delivered.
Concept Claim Solutions has continued to expand its vetted repair network, build closer partnerships and introduce earlier intervention strategies to reduce delays and limit secondary damage. At the same time, improvements to internal workflows and coordination have helped remove friction, making the claims journey more efficient and transparent.
A Reflection of Collective Effort
Being named a double finalist is a proud moment, but more importantly, it reflects the collective commitment of the people behind Concept Claim Solutions, united by shared values, a clear vision and a genuine passion for helping customers through difficult situations.
As the claims landscape continues to evolve, that commitment remains constant: delivering a service that is clear, responsive and built around the needs of the customer.
Concept Claim Solutions looks forward to celebrating alongside fellow finalists at the Insurance Times Claims Excellence Awards on 12th June in London.