When Linda G discovered that the basement of her home near Newbury had flooded, the scale of the damage was overwhelming.
Wet walls, damaged skirting boards and doors, ruined furniture and electrical problems had turned her home—and daily life—upside down.
As a busy businesswoman, Linda quickly recognised that managing the insurance claim, drying process and repairs herself would require more time and specialist knowledge than she could spare.
She needed someone trustworthy to take control, communicate clearly and ensure her home was properly restored.
That was when Steve from Concept Claim Solutions (Reading) stepped in.
Watch Linda’s before-and-after story
The video below shows the damage caused by the flood, the restoration process and the finished result.
One Trusted Point of Contact
Concept Claim Solutions provided Linda with a Loss Assessing and property-restoration service.
Steve communicated directly with the insurer, arranged the necessary inspections and made sure everyone involved understood the full extent of the damage.
He also coordinated the drying process and brought together the trusted tradespeople needed to complete the repairs.
When an electrical supply issue arose, Steve worked persistently with the insurer to get it resolved.
Throughout the process, he kept Linda informed about progress, expected timescales and the next steps.
Every detail was carefully checked to make sure the work was completed properly and that Linda was happy with the result.
Support Throughout the Entire Flood Insurance Claim
Dealing with property damage can be stressful, particularly when it involves insurance companies, contractors and important decisions about your home.
For Linda, having one person overseeing the entire process provided invaluable reassurance.
Steve remained available by telephone and WhatsApp, answered her questions promptly and ensured she always understood what was happening.
Just as importantly, he introduced reliable tradespeople whom Linda felt comfortable welcoming into her home.
A Beautifully Restored Home
With the drying and repair work completed, Linda’s basement was transformed from a flood-damaged space into a clean, comfortable and beautifully restored part of her home.
The result demonstrates the difference that professional insurance claims support can make, not only to the finished property, but also to the customer’s experience during a difficult and disruptive time.
Linda’s testimonial
“Peace of mind with someone you can trust to put your house back together!”
“My basement flooded in November and caused a lot of damage. The walls were wet, skirting and doors blown, furniture ruined and business stock damaged—it was a complete nightmare! As a busy businessperson, I knew I didn’t have the bandwidth to deal with all of this on my own.
“I knew Steve from Concept Claim Solutions offered the complete service: contacting the insurance company, organising the drying, sorting the trades needed to put it all back together and triple-checking everything was done properly. I couldn’t have coped without Steve!
“He undertook all the communication with the insurers, making sure they visited and understood the scale of the problem. We had an electrical supply issue, and Steve relentlessly worked to get this sorted with the insurer.
“At every stage, Steve reassured me about timelines and the next steps. We discussed everything because he wanted to make sure I was happy with what was happening.
“I had amazing support and excellent service. Steve is very easy to communicate with and was always at the end of the phone or WhatsApp. Every question I had was answered promptly, and I knew I was in safe hands.
“It’s tough when you are a single lady to trust people coming into your house, but Steve knew the right people to undertake the work—people I was happy to have in my home.
“Would I recommend Concept Claim Solutions to someone in a similar situation? You won’t regret it. The level of support, hand-holding, information and peace of mind is well worth it.
“I would implore anyone who has a claim to talk to Steve. If a ten-star review were possible, I would give 10 stars!”
— Linda G, Newbury
Need help with a property insurance claim?
If your home has been affected by flooding, water damage, fire or another insured event, you do not have to manage the insurance claim and restoration process alone.
Concept Claim Solutions can help with insurer communication, damage assessment, drying, trades and the complete restoration of your property.
When we complete the repairs, you only pay your insurance policy excess.
Call us: 0808-178-6300
Visit: conceptclaimsolutions.co.uk
SJB FM Ltd is an Appointed Representative of Concept Building Solutions UK Ltd, trading as Concept Claim Solutions, which is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 989782).