What began as a hidden issue quickly escalated into a stressful situation for a retired couple, when a burst pipe beneath their kitchen floor caused extensive water damage within the screed. Like many homeowners dealing with a burst pipe insurance claim, they were suddenly faced with uncertainty and difficult questions:
- How serious is the damage?
- Will the insurance policy cover everything?
- Who can be trusted to manage both the claim and repairs properly?
Taking Full Control of the Insurance Claim Process
With the prospect of disruption, unexpected costs, and the home insurance claim process, the pressure mounted. This is where Gemma and Gary from Concept Claim Solutions (Belfast) made a real difference.
From the outset, Gemma and Gary assumed full responsibility for both the building insurance claim and the reinstatement works, removing the burden from the clients.
Importantly, by using their approved contractor network, the clients only needed to pay their policy excess, eliminating the risk of unexpected costs from the very beginning.
By Concept Claim Solutions (Belfast) managing the entire process, the clients benefited from:
- A single point of contact throughout the claim
- Clear communication and guidance at every stage
- Full alignment between the insurance claim and repair works
Professional Loss Assessor Services in Action
Gemma and Gary’s structured and client-focused approach ensured that every stage of the claim was handled efficiently and correctly. This end-to-end service ensured both technical accuracy and a streamlined process for the clients.
Scope of Work Included:
- Preparation, submission, and negotiation of the insurance claim
Ensuring the claim was accurately represented and fully approved by the insurer - Careful removal of all damaged materials
Preventing further deterioration and protecting unaffected areas - Implementation of a professional drying programme
Stabilising the property and avoiding long-term structural issues - Full property reinstatement
Including floor preparation, retiling, and redecoration to restore the home to its original condition
The Real Impact: Reducing Stress During a Water Damage Claim
While the physical restoration of the property was extensive, the true value of appointing a loss assessor extended far beyond the repairs.
The homeowners were supported through every stage of what could have been an overwhelming experience.
As the client explained:
“Concept Claim Solutions were invaluable during a recent leak in the hot water pipe under the kitchen floor. The entire floor tiles had to be removed to allow the drying process to take place, and our downstairs was completely disrupted for about 10 weeks.”
“Gary Dimond and Gemma helped us through what could have been an extremely stressful situation. Gary’s involvement with the loss adjuster, his attention to detail and his willingness to keep us informed on a regular and timely basis made a difficult situation bearable until the work was finally finished.”
“We highly recommend this company.”
Why Using a Loss Assessor Makes a Difference
This case highlights the key benefits of using a professional loss assessor for a burst pipe or water damage insurance claim:
- End-to-end management of repairs and reinstatement
- Reduced stress and time commitment for the homeowner
- Clear communication and ongoing support throughout
- Financial protection with no unexpected costs beyond the excess
A Reflection of What Concept Claim Solutions Stands For
Burst pipes and water damage insurance claims are more common than many homeowners realise.
What truly differs is not the damage itself but the experience of handling the insurance claims process.
With the support of an experienced loss assessor, the process becomes structured, professionally managed, and far less stressful.
As this case demonstrates, the difference is not just in the outcome but in how the entire journey is experienced.
Attempting to manage a claim independently can lead to:
- Delays and miscommunication
- Confusion over policy coverage
- Increased stress and uncertainty
- Risk of incomplete or underpaid claims
Need Help with a Burst Pipe or Property Damage Insurance Claim?
If you are dealing with a home or commercial property insurance claim, expert support can make all the difference.
Call Concept Claim Solutions: 0808 178 6300
Concept Claim Solutions is a trading name of Concept Building Solutions UK Limited, authorised and regulated by the Financial Conduct Authority (Firm Reference Number 989782).